Data Retention, Backups & Deletion
We maintain comprehensive data management practices to ensure your data is protected, recoverable, and properly disposed of when no longer needed.
Responsible Data Management
Protecting your data includes knowing when to keep it, how to back it up securely, and when to properly dispose of it. Our data lifecycle management practices ensure your information is handled responsibly at every stage.
Data Retention Policies
Customer and patient data is retained only as long as necessary for operational or regulatory purposes, and then securely deleted or anonymised.
Encrypted Backups
Regular encrypted backups are taken, stored in safe, geographically-separated locations, and periodically tested for recovery.
Secure Deletion Protocols
On deletion requests (e.g., when a professional leaves the platform or a patient asks for removal) we follow secure deletion protocols and verify sanitisation of application data.
Data Management Practices
- Documented retention periods aligned with regulatory requirements
- Geographic redundancy for backup storage
- Regular backup integrity testing and recovery drills
- Cryptographic erasure for secure data deletion
- Audit trails for all deletion requests